Return Policy
Returns at Ventilation Service Center
We believe it's important that you are satisfied with your purchase. On this page, you can read how returns work, what conditions apply, and how we will assist you as quickly as possible with a return request.
In short
- You can easily register your return with us.
- Products must be returned complete and, if possible, in their original packaging.
- Upon receipt, we will assess your return and process it as quickly as possible.
- Do you have questions? Feel free to contact us.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. This must be done within 24 hours. Then we can evaluate the issue and make it right.
To be eligible for a return, your item must be in the same condition that you received it, not connected or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return procedure
For products that can be returned, we ask you to fill out the return form and send it to us. After receiving the form, you will receive further instructions from us via e-mail. Register your product in the customer account environment.
The procedure is as follows:
- Register your product in the customer account environment.
- If you cannot register the product via the customer portal, it means the item cannot be returned.
- After registration, you will receive our postal address in the confirmation email.
- Ventilation Service Center will assess the item upon receipt to ensure it is undamaged. Upon approval, you will be automatically refunded within ten business days via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Return shipping costs are for the buyer.
Please contact us at info@ventilatieservicecenter.nl if it has been more than 15 business days since we approved your return. - If the product is assessed as damaged, Ventilation Service Center will notify you by e-mail and you must arrange for the product to be picked up from us within 10 business days. If a product is not picked up within 10 business days, Ventilation Service Center may decide what happens to the item.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return questions, you can always contact us at info@ventilatieservicecenter.nl.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as electronic articles (e.g. circuit boards), products that have been connected and removed from their packaging cannot be returned, customized products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
14-day cooling-off period in the EU
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.